Return & Refund Policy

We want you to enjoy a smooth and worry-free shopping experience at SukiShop.
If you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Returns Eligibility

To qualify for a return, your item must meet the following requirements:

  • The item is unused, in original condition, and in its original packaging

  • A return request is submitted within 7 days of receiving the product

  • Proof of purchase (order number or confirmation email) is required

  • Certain items such as personal care products, beauty items, undergarments, or intimate goods are not eligible for return due to hygienic reasons

2. Non-Returnable Items

We do not accept returns in the following situations:

  • Change of mind

  • Used, damaged, or missing parts not due to our error

  • Products listed as Final Sale

  • Customized or special-order items

3. Damaged, Faulty, or Wrong Items

If you received a defective, damaged, or incorrect item:

  1. Contact us within 48 hours of delivery

  2. Provide clear photos or videos as proof

  3. We will arrange a replacement or issue a refund at no extra cost

4. Refund Processing

Once your return is approved and received:

  • Refunds will be issued back to your original payment method

  • Processing time may take 3–7 business days depending on your bank or payment provider

  • Shipping fees are non-refundable, unless the return is due to our error

5. Exchanges

At this time, we do not offer direct exchanges.
If you want a different item, please place a new order after your refund is processed.

6. Return Shipping Costs

  • If the return is due to defective, damaged, or wrong items, we cover the return shipping cost

  • For all other return reasons, customers are responsible for the return shipping fee

7. Contact Us

If you need help with returns or refunds, please reach out to our support team:

Email: burdencorina73@gmail.com
We are committed to assisting you with a smooth and fair resolution.